FAQ

Each metal has different care instructions so please read below to find the care instructions for the metal you purchased.

ALL JEWLERY-To prolong the life of your jewelry, I do not recommend wearing your jewelry in water. Remove your jewelry before exercising, swimming, showering, doing the dishes, putting on lotions, oils, or perfumes. 

14k Gold Filled and 14k Rose Gold Filled- this high quality metal will not tarnish or flake but when worn often it could get a little dirty. Cleaning with mild soap and water and drying with a soft cloth occasionally will do the trick! 

Sterling silver-This metal will naturally tarnish with time, a small polish pad is included with your order to shine your piece back up!  Jewelry tarnish is the result of a natural chemical reaction between the jewelry and the surrounding environment where the jewelry becomes darkened or discolored. Humidity and individual body chemistry can contribute to the speed and severity of tarnishing. You can store your jewelry in a sealed baggie to keep it from tarnishing as quickly. 

Pewter-  Pewter will not tarnish but it does naturally oxidize (darken) over time giving it a natural patina look. If you want your piece to look polished you can clean with mild soap and water and dry with a soft cloth. Another trick is to brush over it with steel wool to get the oxidization off! When not wearing, place your necklace in a small baggie or jewelry box. 

I ship all domestic orders via USPS first class.  I ship most orders within 1-2 weeks of  cleared payment-please add an additional 3-7 days for shipping times. You can upgrade shipping when you check out to priority shipping which is 2-3 days shipping time (this does not speed up the production I make your piece just the shipping time once it leaves my possession).

Insurance is available for an additional charge-message me before ordering so I can invoice you for additional costs. I can not be held responsible for packages once they leave my possession so I encourage you to purchase insurance in case of loss or damage once shipped. 

Please make sure your address matches up to your paypal address before you submit your order! 

I want you to be happy and a satisfied customer so if you have any concerns or questions for me please contact me so we can discuss your needs. 

Because most of my jewelry is personalized I can not accept returns unless there was a stamping or spelling mistake on my part. Please double check your spelling and information before placing your order-once your order is placed I do not accept cancellations or give refunds if you change your mind or have a mistake after you place your order. I ONLY OFFER REFUNDS OR EXCHANGES IF THERE WAS AN ERROR ON MY PART! 

* I note the size of discs, photo example of font, and metal used in listings. Please understand that I can not offer refunds because it was not the size, weight etc that you expected. Please read the descriptions very carefully and ask me any questions before ordering. I want you to love your piece so please let me know how I can help you! 

I do offer a 30 day chain repair guarantee. If your clasp or chain breaks in the first 30 days of purchase I will repair or replace with no charge to you. After the 30 days I do charge a small fee to repair or replace chains. Please understand our chains are very delicate and dainty so care must be taken when worn. I do understand accidents happen so I do everything I can to help you out! 

Returns will not be accepted from misuse of my pieces (wearing in water, getting lotions or oils on jewelry, excessive roughness). 

Customer satisfaction is very important to me so if there is anything I can to do help please let me know!

For hand stamped pieces: I personally stamp each letter by hand, not machine, so not every letter will line up straight or have the same character depth-this adds to the charm of your piece! I do my best to make sure each piece is beautiful and I would not send a customer a piece that I would not be willing to give to my loved ones as well!

**Please note that hand stamped jewelry leaves a slight impression (mark) on the back side of the metal due to the nature of how it is stamped.