FAQ

Every item is made to order in my home studio. Please allow 1-2 weeks for your item to be created before it's shipped. Once it ships it can take 3-7 business days to arrive, it all depends on USPS shipping times!

Each metal has different care instructions so please read below to find the care instructions for the metal you purchased.

ALL JEWLERY-To prolong the life of your jewelry, I do not recommend wearing your jewelry in water. Remove your jewelry before exercising, swimming, showering, doing the dishes, putting on lotions, oils, or perfumes. 

14k Gold Filled and 14k Rose Gold Filled- this high quality metal will not tarnish or flake but when worn often it could get a little dirty. Cleaning with mild soap and water and drying with a soft cloth occasionally will do the trick! 

Sterling silver-This metal will naturally tarnish with time, a small polish pad is included with your order to shine your piece back up!  Jewelry tarnish is the result of a natural chemical reaction between the jewelry and the surrounding environment where the jewelry becomes darkened or discolored. Humidity and individual body chemistry can contribute to the speed and severity of tarnishing. You can store your jewelry in a sealed baggie to keep it from tarnishing as quickly. 

Pewter-  Pewter will not tarnish but it does naturally oxidize (darken) over time giving it a natural patina look. If you want your piece to look polished you can clean with mild soap and water and dry with a soft cloth. Another trick is to brush over it with steel wool to get the oxidization off! When not wearing, place your necklace in a small baggie or jewelry box. 

I ship all domestic orders via USPS first class.  I ship most orders within 1-2 weeks of  cleared payment-please add an additional 3-7 days for shipping times. You can upgrade shipping when you check out to priority shipping which is 2-3 days shipping time (this does not speed up the production I make your piece just the shipping time once it leaves my possession).

Insurance is available for an additional charge-message me before ordering so I can invoice you for additional costs. I can not be held responsible for packages once they leave my possession so I encourage you to purchase insurance in case of loss or damage once shipped. 

Please make sure your address matches up to your paypal address before you submit your order! 

Yes, I have an option when you check out to upgrade to rush your order for a small fee. The production time is 3-5 days on rush orders. 

I want you to be happy and a satisfied customer so if you have any concerns or questions for me please contact me so we can discuss your needs. 

Because most of my jewelry is personalized I can not accept returns unless there was a stamping or spelling mistake on my part. Please double check your spelling and information before placing your order-once your order is placed I do not accept cancellations or give refunds if you change your mind or have a mistake after you place your order. I ONLY OFFER REFUNDS OR EXCHANGES IF THERE WAS AN ERROR ON MY PART! 

* I note the size of discs, photo example of font, and metal used in listings. Please understand that I can not offer refunds because it was not the size, weight etc that you expected. Please read the descriptions very carefully and ask me any questions before ordering. I want you to love your piece so please let me know how I can help you! 

Returns will not be accepted from misuse of my pieces (wearing in water, getting lotions or oils on jewelry, excessive roughness). 

Customer satisfaction is very important to me so if there is anything I can to do help please let me know!

Because our items are made to order we require payment before we will start the production of your piece. 

For hand stamped pieces: I personally stamp each letter by hand, not machine, so not every letter will line up straight or have the same character depth-this adds to the charm of your piece! I do my best to make sure each piece is beautiful and I would not send a customer a piece that I would not be willing to give to my loved ones as well!

**Please note that hand stamped jewelry leaves a slight impression (mark) on the back side of the metal due to the nature of how it is stamped.

Only certain pieces can be stamped on both sides. Because the letters are hammered into the metal it leaves an impression on the back side. Some of our thicker pewter pieces can be stamped on both sides. I CAN laser engrave on the back side of all of my pieces for an additional charge. You can find that listing under "engrave on back" to add that to your cart with your main item! 

Yes! Depending on the design of your piece I offer a-la-carte discs to add on. If you had a piece that needs redone please message me for pricing and info. 

Absolutely! Message me first so we can discuss your needs. There is a small fee for both adding length and shortening the chain and return shipping back to you. Once you email me I will give you instructions with how to take care of your chain exchange!