FAQ

Frequently Asked Questions

Find answers to your questions below

How long will it take to receive my jewelry?

Every item is made to order in my home studio. Please allow 1-2 weeks for your item to be created before it's shipped. Once it ships it can take 3-7 business days to arrive, it all depends on USPS shipping times!

What are my shipping options?

I ship all domestic orders via USPS first class. I ship most orders within 1-2 weeks of cleared payment-please add an additional 3-7 days for shipping times. You can upgrade shipping when you check out to priority shipping which is 2-3 days shipping time (this does not speed up the production I make your piece just the shipping time once it leaves my possession).

Insurance is available for an additional charge-message me before ordering so I can invoice you for additional costs. I can not be held responsible for packages once they leave my possession so I encourage you to purchase insurance in case of loss or damage once shipped.

Please make sure your address matches up to your paypal address before you submit your order!

Can you rush my order? I need it fast!

Yes! You can message me before placing your order to see if I am able to complete your item within your needed timeframe. A small fee is charged to rush your order.

What is your return policy?

I want you to be happy and a satisfied customer so if you have any concerns or questions for me please contact me so we can discuss your needs.

Because most of my jewelry is personalized I can not accept returns unless there was a stamping or spelling mistake on my part. Please double check your spelling and information before placing your order-once your order is placed I do not accept cancellations or give refunds if you change your mind or have a mistake after you place your order. I ONLY OFFER REFUNDS OR EXCHANGES IF THERE WAS AN ERROR ON MY PART!

* I note the size of discs, photo example of font, and metal used in listings. Please understand that I can not offer refunds because it was not the size, weight etc that you expected. Please read the descriptions very carefully and ask me any questions before ordering. I want you to love your piece so please let me know how I can help you!

I do offer a 30 day chain repair guarantee. If your clasp or chain breaks in the first 30 days of purchase I will repair or replace with no charge to you. After the 30 days I do charge a small fee to repair or replace chains. Please understand our chains are very delicate and dainty so care must be taken when worn. I do understand accidents happen so I do everything I can to help you out!

Returns will not be accepted from misuse of my pieces (wearing in water, getting lotions or oils on jewelry, excessive roughness).

Customer satisfaction is very important to me so if there is anything I can to do help please let me know!

Help! I had more kids, can I add on to my necklace?

Yes! Depending on the design of your piece I offer a-la-carte discs to add on. If you had a piece that needs redone please message me for pricing and info.